ClevelandDesignCity

CLEVELAND, Ohio – RTA riders soon will be able to receive instant messages telling them their bus or rapid train is late, their route suddenly changed or that the weather or some other emergency has altered their travel plans.

The agency is getting into social media in a big way, joining a growing number of transit agencies nationally that realize their customers count on timely and reliable service.

In a few months, the RTA will start e-mailing and text-messaging riders about delays. The agency has a Twitter account, and it is considering starting a blog and joining Facebook… (go to article)